Common issues when ordering online: (things to check if you are experiencing difficulty)
These are suggestions to try as some internet browsers and operating systems react differently. Also, some credit card companies have higher levels of internet security making sure that you are protected.
1.) Make sure the bill to address on the order is the same as the one on the credit card you are using
2.) Make sure the credit card, expiry date, 3 digit CCV number, and the name on the card are all entered correctly and as they are shown on your credit card statement.
3.) Although you can check out as a guest, if you are having trouble, create your user account first then populate your shopping cart while logged in. https://www.grabbarscanada.com/login.asp
4.) When checking out all the fields with * must be filled out in order to complete the order
(including the Type of address •Residential or • Business)(Grab Bars Canada will never share your information, you can also delete your account once you have successfully checked out, or send us a request and we will delete it for you)
If you are still having difficulty please email us and we will be happy to help: firstname.lastname@example.org
Other typical questions can be found below.....