Common issues when ordering online:   (things to check  if you are experiencing difficulty)

These are suggestions to try as some internet browsers and operating systems react differently. Also, some credit card companies have higher levels of internet security making sure that you are protected.

1.) Make sure the bill to address on the order is the same as the one on the credit card you are using
2.) Make sure the credit card, expiry date, 3 digit CCV number, and the name on the card are all entered correctly and as they are shown on your credit card statement.

3.) Although you can check out as a guest, if you are having trouble, create your user account first then populate your shopping cart while logged in.

4.) When checking out all the fields with * must be filled out in order to complete the order 

(including the Type of address  â€¢Residential or • Business)

(Grab Bars Canada will never share your information, you can also delete your account once you have successfully checked out, or send us a request and we will delete it for you)

If you are still having difficulty please email us and we will be happy to help: 

Other typical questions can be found below.....

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?